Sign up

SkyCrown Casino – Privacy Policy

General Overview

We at SkyCrown Casino place a high priority on respecting your personal privacy. This document explains how we collect, manage, and safeguard your data whenever you interact with our website or use our services. By continuing to browse or play on our platform, you acknowledge the practices described below.

SkyCrown Casino operates under the jurisdiction of Curacao through Hollycorn N.V. We hold a license from the Curacao Gaming Control Board, ensuring our gaming environment remains fair, transparent, and safe. If you have questions about any aspect of this policy, feel free to contact our Data Protection Officer at [email protected]. Please note that we may occasionally revise this policy, so we encourage you to review it periodically for updates.

Information We Collect

Data Categories

  • Sign-Up Details: Your full name, date of birth, email address, and phone number are required during registration to confirm your eligibility and secure your account.
  • Transaction and Support Records: We document your deposits, withdrawals, bets, and interactions with our customer support to provide efficient assistance.
  • Technical Indicators: IP addresses, device types, and browser details help us detect unauthorized activity and maintain system integrity.
  • Verification Documents: In certain scenarios—such as regulatory checks or account discrepancies—we may request additional identification to confirm your identity.
  • User Feedback: Your input via surveys or questionnaires is voluntary and helps us refine our services over time.

Purpose of Data Usage

  • Financial Transactions: We use your information to process deposits, withdrawals, and other monetary operations securely, often with the help of trusted third-party payment providers.
  • Customer Support: Account details enable our support team to resolve technical issues, assist with password resets, and address general queries.
  • Legal Compliance: To meet anti-money laundering (AML) and counter-terrorism financing (CTF) requirements, we verify identities and monitor gaming activities.
  • Promotional Outreach: With your permission, we may send you information about new promotions, bonus offers, or special events. You can opt out whenever you wish.
  • Platform Optimization: We analyze aggregated data to identify trends, enhance game selections, and improve the overall user experience.

Collection Methods

We gather information directly from you when you register, update your profile, or contact us for support. Our platform also employs automated tracking systems (e.g., cookies and server logs) to capture technical data, such as IP addresses, to bolster security. In addition, we may consult reputable third-party services for identity verification and fraud prevention.

Data Sharing and Disclosure

Authorized Access

  • Internal Staff: Only employees who require specific data to perform their duties—such as payment processing or fraud analysis—are allowed access.
  • External Partners: Verified providers (e.g., payment gateways, software developers) may handle limited user data under strict confidentiality agreements.
  • Legal Requirements: We may disclose personal data if obligated by law, regulation, or legitimate legal processes.

Data Retention and Security

Storage Duration

We store personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. In many instances, we retain records for up to five years following your last account activity, after which the data is either anonymized or securely removed, unless legally required otherwise.

Security Measures

  • Encryption: We employ robust encryption protocols to protect data both in transit and at rest.
  • Firewall Systems: Our infrastructure uses advanced firewalls to detect and block unauthorized access attempts.
  • Regular Audits: We conduct systematic reviews of our security framework to identify and address any vulnerabilities.
  • Limited Access: Access to sensitive information is granted only to those who need it for operational reasons, reducing the risk of internal breaches.

Your Rights

  • Access: You can request a summary of the personal data we hold about you.
  • Correction: If any information is inaccurate or outdated, you have the right to ask us to update it.
  • Deletion: In specific cases, you may request the removal of your data from our systems, provided no legal barriers exist.
  • Objection: You can oppose certain types of data processing if they conflict with your fundamental rights.
  • Restriction: You may request that we limit data processing while disputes or verifications are ongoing.
  • Withdraw Consent: You can revoke any previously given consent without affecting the legality of processing that occurred beforehand.

Marketing and Communications

If you opt in to receive marketing updates, we’ll send you news about promotions, fresh releases, or other offers. You’re free to adjust your communication preferences in your account settings or by contacting support.

Our platform uses cookies to remember user preferences, streamline navigation, and gather analytics data. Essential cookies maintain the core functionality of the site, while optional cookies assist us in tracking usage patterns to improve your experience.

Third-Party Gaming Providers

Some of our games are supplied by external studios like NetEnt. When you play those titles, their respective privacy policies may apply in addition to ours. We advise reviewing any relevant third-party policies for a comprehensive understanding of their data handling.

Contact Us

For any inquiries about this Privacy Policy, please reach out to our Data Protection Officer at [email protected].