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Privacy Policy SkyCrown Casino Website

This Privacy Policy describes how we handle personal information throughout our platform. We explain why we need specific data, the methods we use to collect it, and the security measures we have in place. If you disagree with any part of this policy, we recommend that you stop using our services. Please note that real-money gaming on the SkyCrown Casino website is not possible without sharing some personal details.

General Information

Our operations comply with Curaçao regulations, and Hollycorn N.V. serves as the legal entity behind this Website. SkyCrown Casino functions under a valid license issued by the Curaçao Gaming Control Board. Since we offer online gambling services, relevant laws require us to process personal data to uphold fair, transparent, and secure gaming standards.

If you have any questions regarding how your personal information is managed, or if you need additional information about our data practices, feel free to contact our Data Protection Officer (DPO) at [email protected]. They can provide details on your data-related rights, our compliance procedures, or anything else outlined in this Privacy Policy.

By registering for a Player Account, you acknowledge and agree to our methods of handling personal data. Should we make any changes to this Privacy Policy—whether to align with new regulations or to reflect operational updates—we will strive to notify you via email, on-site announcements, or both. Nonetheless, we advise reviewing these terms periodically on your own initiative.

Information We Collect

Because we operate as an online casino, we gather several types of personal information. This helps us meet regulatory requirements, detect possible fraudulent behavior, and continually refine our services.

  • Registration Details: Your name, email address, phone number, and date of birth. These details confirm your eligibility for gambling and help maintain a safe user environment.
  • Account Transactions & Support Logs: Records of your gaming activities, deposits, withdrawals, and any communications with our support team. These help us monitor user engagement and resolve any disputes.
  • System-Logged Information: We track IP addresses, browser types, and device data to identify unauthorized access, prevent fraud, and address potential security risks.
  • Verification Documents: We may occasionally ask for additional documentation in cases involving regulatory checks or discrepancies in account details.
  • Survey Feedback: Periodically, we may invite you to share your thoughts through surveys or feedback forms. Participation is optional and does not restrict your access to the Website.

How We Use Your Information

We utilize your data for several primary objectives:

  • Financial Transactions: Bets, payouts, and other monetary operations often rely on external payment providers like credit card networks or third-party payment services.
  • Customer Support: Your account information allows our support team to handle tasks such as resetting passwords, resolving payment issues, or granting game access.
  • Legal Compliance: In accordance with anti-money laundering (AML) and counter-terrorism financing (CFT) obligations, we may verify your identity against official databases.
  • Marketing Communication: With your consent, we may send information about new promotions, special deals, or relevant gaming updates. You can withdraw your consent at any time.
  • Data Analysis & Improvements: Aggregated and anonymized data enables us to evaluate overall player patterns, assess our promotional strategies, and refine our platform.

Marketing Communication

We maintain a clear approach regarding promotional updates and bonuses. Once you agree to receive such messages, you might get notifications about new releases, tournament details, or seasonal campaigns through email, SMS, or other channels you have approved.

If at any point you decide these promotional updates are no longer of interest, you can manage your preferences within your account settings or contact our customer support team to opt out completely.

In situations where you achieve a notable prize, accept a prominent bonus, or win a contest, we may reference your chosen nickname or username in promotional announcements. This is intended to highlight player achievements and foster a vibrant community, always respecting legal obligations and the level of consent you have provided.

Obtaining Personal Information

We gather personal data through the following methods:

  • Direct Submission by Users: Information supplied during registration or while interacting with our support team.
  • Automated Tracking: Our systems capture login timestamps, IP addresses, and site usage metrics whenever you browse or play on our platform.
  • Third-Party Services: Occasionally, we consult external specialists in fraud detection or identity verification to obtain a broader overview of potential risks.

Regardless of the collection method, we store and process your data according to this Privacy Policy. We also ensure that any organization providing us with supplementary information adheres to strict data protection standards. Contracts with these entities define the correct ways to handle, store, and safeguard your data.

Data Recipients

Sometimes, your personal information may be visible to other entities within our corporate group or to approved partners who assist us in operating this Website. Examples include payment processors, data analytics providers, and software developers—each requiring specific data to fulfill their tasks.

Internally, only personnel with appropriate authorization—like our Data Protection Officer, Anti-Fraud and Payments team members, VIP managers, and certain support agents—can access your information. All these staff members follow strict confidentiality rules and only handle your data for valid operational reasons.

We occasionally transfer data beyond the European Union (EU) or European Economic Area (EEA). In such cases, we utilize strong data protection safeguards, such as the European Commission’s standard contractual clauses, to maintain compliance with GDPR standards.

Releasing Data to Third Parties

We do not engage in selling or renting personal data for commercial gain. However, we may disclose user information under these circumstances:

  • Regulatory & Law Enforcement Requests: When legal obligations or formal inquiries from authorities require us to share data.
  • Payment Processing: For deposit and withdrawal transactions, we cooperate with financial service providers needing specific details to complete transfers.
  • Security & Fraud Prevention: If user safety or legitimate interests are at stake, we may involve security consultants or legal experts.
  • Express Consent: If you explicitly agree to be part of a jointly organized promotion or bonus event with a partner, certain data may be shared accordingly.

We always verify that any third party meets data protection requirements before granting them access to your personal information.

Data Retention

We keep your data only as long as necessary to fulfill our legal responsibilities. In many instances, regulations for gambling operators stipulate retaining records for at least five years after your final transaction or account closure—mainly to support anti-money laundering measures in regulated jurisdictions.

We may also retain anonymized data for analytical purposes, allowing us to study user trends without pinpointing individual players. If you ask for your personal data to be erased, we will comply unless there is a pressing legal or regulatory reason to keep it.

Security of Your Data

Our platform employs several protective measures to shield your personal information from unauthorized access, such as:

  • Encryption for data transmission and storage
  • Firewall systems to block malicious attempts
  • Periodic security evaluations and audits
  • Access controls that limit data visibility to trained staff

Only authorized personnel can view your personal data. Although we implement comprehensive safeguards, we encourage you to help maintain security by using a strong password, updating it frequently, and enabling two-factor authentication (2FA) where available.

User Rights

In accordance with data protection laws—particularly the General Data Protection Regulation (GDPR)—you possess specific rights concerning your personal data:

  • Right of Access: Obtain a copy of the information we hold about you.
  • Right of Rectification: Request corrections to any data that is incorrect or outdated.
  • Right to Erasure: Seek the deletion of your personal data, subject to certain legal exemptions.
  • Right to Object: Challenge our data processing if it conflicts with your fundamental rights.
  • Right to Restriction: Ask us to limit data processing while we verify or investigate specific concerns.
  • Right to Withdraw Consent: Revoke previously granted permissions without affecting the legality of prior processing.

We aim to address legitimate requests within one month, though more intricate cases may require additional time.

Contacting Us

To request changes to your data, email our Data Protection Officer at [email protected]. If you believe we have not honored your data protection rights, you may lodge a complaint with the supervisory authority in your EU member state of residence, employment, or where you suspect an infringement.

Cookie Policy

When you browse our Website, we may store small text files known as cookies on your device. Some cookies are essential for core site features—like maintaining your session—while others facilitate customization by remembering your language preferences or region. These cookies enhance convenience and personalization.

We also use advertising and analytics cookies, often set by trusted partners, to measure promotional effectiveness and gain insights into user behavior. This data helps us fine-tune our strategies, improve promotions, and streamline the overall gaming experience.

NetEnt Games

Certain titles on our platform are developed by NetEnt, a third-party provider. When you engage with these games, NetEnt’s own Privacy Policy operates in tandem with ours. We recommend reviewing their terms to understand how they handle any data generated during your gameplay.

If any aspect of this policy remains unclear, please reach out. Our support team and Data Protection Officer are ready to clarify these details. We value your trust and look forward to offering you a secure, enjoyable gaming environment.